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Shipping Policy

Shipping Policy

Most orders placed by December 11th, 2016 will ship in time for the Holidays, with standard ground shipping.
Factors such as stock availability, weather or other circumstances could prevent on time delivery.
Please contact us if you have concerns or need expedited shipping (last day for expedited orders is December 15th, 2016).

  1. Free Shipping LightKulture offers free Fed Ex or UPS ground shipping on most orders over $50 within the 48 contiguous United States. Large quantity orders may be shipped in multiple shipments. Oversized items may ship via freight carrier and incur a freight charge. We will quote outside freight delivery costs, based on your residential or commercial ship -to location, to enable you to complete your purchase of any item not covered by our free shipping policy. Large quantity orders that cannot practically ship via parcel carriers may incur a freight charge. Special order items are not automatically covered by our free freight offer.
  2. Expedited Shipping charges are available on many items. Please email sales@lightkulture.com or call (941) 330-0422 to place your order. Expedited shipping services are from the date the products ship from the nearest warehouse, not necessarily the date the order is entered. Once the product is available to ship, it will be delivered based on the expedited class of service selected. We will contact each customer directly regarded any extended lead times.
  3. In most cases, expedited shipping service must be requested by 12:00 pm EST, to insure same-day order release of in stock merchandise.
  4. Currently, we do not offer free shipping to international destinations, Alaska, Canada, Hawaii or Puerto Rico. To ship to these areas, you are requested to provide your own shipping methods or shipping account number. These orders can be made over the phone with a customer service person. Telephone:  (941) 330-0422.
  5. Fireplace Fuel can only ship via ground transportation within the 48 contiguous United States. Fuel shipping from suppliers in Canada or Mexico are excluded from our free freight offer.
  6. We do not offer free shipping on mirrors or furniture.  
  7. Free shipping does not apply to select manufacturers, sale items and oversized special order items. 
  8. Some oversized items require special handling.
  9. We do not cover shipping fees that result from additional services provided at the time of delivery. This includes indoor delivery of products shipped via freight companies, or rerouting packages to addresses other then the ship to address provided at the time of the initial order. 
  10. Signature service is provided unless specified at checkout. Products delivered without a signature become the responsibility of the recipient.
  11. LightKulture.com will not be held liable for any shipping cost associated with lost shipments unless this service is selected.
  12. In the event that an item is damaged or lost during shipment a claim will need to be filed with the carrier. 
  13. Credit or replacement cannot be issued unless the claim has been successfully settled.  
  14. Upon request, at your cost, we can arrange UPS Next Day Air, Second Day Air, and Three Day Select express shipping options. Please contact us for costs on these express shipping methods. 
  15. Items are shipped from the warehouse closest to your mailing address that has the item in stock. Once your order is received, it is immediately processed for shipment. Therefore we are unable to cancel any orders that have already been processed for shipment
  16. Please contact us for a Return Goods Authorization (RGA) if you have over ordered, or if you ordered the wrong item. Freight and restocking fees may apply.
  17. We will provided the most up-to-date shipping information provided to us by our vendor partners.   
  18. If you think an item has taken too long to arrive, please contact us to look into the matter. 
  19. We will ship your order as ready, which may mean we will partial-ship your order unless otherwise instructed by you toship complete. For some orders, this may difficult depending on the mix of product and vendors you select.
  20. We reserve the right to partial ship your orders where it makes the most practical sense. 
  21. We do not ship on the weekends.
  22. Please keep in mind, many lighting products are built to order and have lead times that must be quoted by the manufacturer. Lead times for deliveries will be from the date the product is available to ship from the US warehouse closest to you.
  23. In the event of an error in price, image or description or product, we reserve the right to restrict orders of these items.

 

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